Terms & Conditions

If you are not happy with your purchase for any reason then please inform us via email HERE.
Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been used or otherwise soiled and are in original, undamaged packaging.
If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund .
Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.
If you have questions about returns policy or complaints,
please contact us at sales@petfirstaidkits.co.uk,
or by phone: +44 (0) 121 288 1204